Host / HostessNew means first found here within the past 7 days.

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JOB OVERVIEW: As a Four Diamond property, The Westin Anaheim Resort is committed to delivering an exceptional, elevated, and highly personalized level of hospitality. The Host/Hostess serves as the first and last impression of the guest experience and is responsible for setting the tone for a refined and seamless dining journey. This role requires a polished, highly organized hospitality professional who demonstrates a strong sense of presence, urgency, and ownership. The Host/Hostess is responsible for maintaining a well-controlled and elevated environment, ensuring seamless guest flow, and delivering a level of service that always reflects Four Diamond standards. WORK REQUIREMENTS: Responsibilities & Service Expectations Greet all guests immediately with a warm, polished, and professional presence, creating a strong first impression Deliver a high level of hospitality and guest recognition, anticipating needs and personalizing the experience whenever possible Manage reservations and guest flow using OpenTable and established seating strategies Accurately quote wait times while maintaining composure and confidence during high-volume periods Escort guests to tables with professionalism, ensuring a seamless and elevated handoff to service staff Maintain strong awareness of dining room flow, pacing, and table readiness to support an optimal guest experience Coordinate closely with Managers and service staff to ensure balanced seating and consistent service standards Answer phones in a prompt, polished, and professional manner, managing all reservations and inquiries with accuracy Maintain the highest level of cleanliness, organization, and presentation of the host stand and entrance areas Monitor lobby and entry experience to ensure a refined, welcoming, and well-controlled environment always Communicate any guest concerns, delays, or service disruptions to the Manager on Duty immediately Acknowledge all departing guests with appreciation and invite them to return Support team members and assist with operational needs to ensure a seamless and elevated guest experience Service Standards Immediate guest acknowledgement with confidence, warmth, and professionalism Elevated communication style—clear, composed, and guest-focused at all times Strong control of seating rotation, pacing, and dining room flow Accurate and confident wait time management Seamless guest transitions from arrival to seating to departure Consistent delivery of a refined, high-touch hospitality experience Availability & Scheduling Expectations Full-time team members are required to maintain open and flexible availability. Schedules are based on operational needs, and the Company reserves the right to assign shifts, days, and hours accordingly. Specific shift or day preferences cannot be guaranteed Part-time team members must maintain availability for a minimum of three (3) shifts per week (Example: one Tuesday AM shift equals one shift) Weekend availability is mandatory, including Friday, Saturday, and Sunday, as well as all holidays Availability must remain consistent for a minimum of six (6) months Exceptions for school-related changes require approval and a valid class schedule All availability changes are subject to Department Head approval only Qualifications & Requirements Previous experience in a high-volume, upscale, or luxury guest service environment preferred Strong communication and interpersonal skills with a polished and professional demeanor Ability to multitask and maintain composure in a fast-paced, high-expectation environment Strong organizational skills and attention to detail Demonstrated ability to deliver exceptional hospitality and guest engagement Proficiency in reservation and POS systems, including OpenTable and Micros preferred Strong understanding of service standards, policies, and sanitation practices Must possess a valid driver’s license if required for role responsibilities Food Handler’s Certification required Perfo